Your Strategic People Advisor
Vision
To become the Trusted Advisor in the People and Organization Transformation Journey.
Mission
To help organizations build GREAT LEADERS.
Values
A C E
Authenticity
Be open and genuine with clients and have the courage to communicate directly.
Collaboration
Be thought partner and sounding board to clients, and hold them accountable for their committed actions.
Empathy
Be sensitive to clients’ thoughts, emotions and experience, and support them to walk outside their comfort zones.
CARMEN NG
Managing Principal
MCC, NCC (Ontological Coaching), MBA
I’m a passionate talent builder with over 20-year diversified leadership experience in Global Fortune 500 Companies.
- Working industry experience: Consumer Goods, Healthcare, Entertainment, Retail & Garment
- Functional experience: HR, Marketing, Operations with P&L responsibilities, and Procurement
- Managerial coverage: 14 Asia Pacific markets, expats from Europe & North America, Global COE in Organizational Development and Talent Management
- Coaching industry experience: Technology, Consumer Goods, Healthcare, Consulting, Retail, Hospitality, Manufacturing, Construction, Banking & Financial, Real Estate, Energy, Military
- Coaching coverage: USA, Canada, Brazil, Mexico, UK, France, Spain, Portugal, Australia, China, Hong Kong, Taiwan, Japan, India, Singapore, Malaysia, Thailand, Philippines, South Korea, Indonesia, Vietnam, Pakistan, Armenia
- Languages: English, Cantonese, Mandarin
I have over 10-year experience providing coaching to external clients and internal leaders at all levels, including C-level, President, VPs, General Managers, Directors, Managers and high-potential individual contributors. I build trust with clients and provide them with tools, motivation and support in their growth journey.
When leaders worked with me, they reported:
- successful career transitions/promotions to bigger leadership roles
- possessing greater confidence and presence in meetings and leading teams
- resolving conflicts constructively and building better relationships with stakeholders
- leading more productive and engaged teams
- balancing personal and business goals
Most importantly, these leaders experienced greater influence in team and organizational direction and priorities.
I am the credentialed Master Certified Coach (MCC) from International Coaching Federation (ICF), Newfield Certified Coach in Ontological Coaching, BetterUp Conscious Business Coach, DiSC Certified Behavioral Consultant and MBA degree holder.
What I Can Help With
HIGH-PERFORMING TEAM
Do your team members run into constant conflicts? Will they try to blame each other when things go wrong or triangulate to bad-mouth others? Are you frustrated that nobody is willing to take the accountability and the team is never going to deliver their promises? Do your team members have low trust and they dare not to share their candid feedback?
High performance is all about “shifting in mindset”! It requires the change in “inner person” level, starting with the LEADER and every team member. The leader must earn the right to lead by “building trust” – Competency, Reliability, Authenticity and Care/Commitment. The HPT leader inspires the team instead of drive. S/he will create and share a vision and purpose for the team to follow and commit for. S/he will help the team to resolve conflicts and encourage collaborations. S/he will create a safe environment for every member to share their viewpoints and have the courage to receive the candid feedback from them without justification.
I was an internal certified trainer for High-Performance Collaboration in a global corporation. I supported different leadership teams to define their team purposes and cultivate ways of working. Creating the right collective mindset which hinges on the high leader-player candor and a shift in accountability is the foundation of the HPT.
EMPLOYEE ENGAGEMENT
“I am great at technology, but all this ‘people stuff’ is incredibly annoying and frustrating.” “I am not getting enough from my people.” “We have a strategy, but my team is not motivated to make it happen.” “I don’t trust anyone to get this done, but I have no time to keep doing this by myself. I am burning out!” “If my team doesn’t improve performance soon, we are in huge trouble.”
In Gallup’s latest State of the Global Workplace report, 85% of employees are not engaged or actively engaged at work. As a result, it translates to $7 trillion financial consequences for businesses around the world in lost productivity. We know that one of the main drivers of an employee’s engagement in an organization is their manager.
Through my experience working with leaders at different levels, it is not surprising how few of them feel comfortable giving regular feedback to employees or know how to do it. I met some leaders who never apologize for their mistakes, can’t listen well… Imagine what incredible results they will get in engaging and mobilizing their teams with the shifts in these simple behaviors? I can bring an 11-Step Methodology to your organization and leadership team that addresses the problems of employee engagement. We focus on simple but powerful behaviors that have maximum impact on your leaders’ ability to engage.
CHANGE CAPABILITY
Does your company have constant ongoing change initiatives? Do you realize that your planning can never catch up with the pace of the change? Are your employees and managers facing the change battle fatigue? Do you notice that the negativity and low morale are causing your high performers to leave and leading to low productivity?
Research from McKinsey and Company shows that 70% of organizational transformations fail, with an increasing failure rate. One of the critical reasons is lacking the readiness of change capability in an organization. In a survey conducted by ICF and HCI, coaching-related activities are rated as the MOST helpful in achieving the goals of change management initiatives. Unlike broader development activities like training or e-learning, coaching is tailored to the needs of the individual employee, team or work group.
Being a HR leader in my past career, I understood the importance of building change agility in an organization. I helped leaders to build the right mindset, served as their sounding board and provided insights to help them stay focused and resilient in the face of enormous challenges and pressure.
STRATEGIC PLANNING
Did your company spend a fortune to hire a big consulting firm to do the strategy planning and nothing really happened after they walked away? Does your leadership team have the real strategies for the business? Does your team have a lot of arguments instead of formulating actual strategies?
Many leaders feel very stressful in the strategy planning process. They spent millions of dollars to outsource their brains to a consulting company, but came up with many priorities that stretching the company resources too thin, not getting the full buy-in. Execution slipped.
I have a 3-Phase Strategic Planning and Accountability Process that can help the leaders to get everyone on the same page and allow the team to:
• Answer the most important strategic questions to give your organization an edge;
• Align and focus on only the most important priorities required for success; and
• Put in place accountability and a structure to make sure that your strategy actually gets implemented by the whole organization.
The process draws on your employees’ knowledge and expertise, and allows individual leaders to receive coaching support along the way. It uses common language and bakes in accountability and results from start to finish. Most organizations complete the process via a series of three facilitated meetings over four months.
INFLUENCE FLEXIBILITY
Are you frustrated because it is hard to get things done or doesn’t execute well? Does it feel like that not everyone on the same page about expectations? Have you ever doubted of your leadership presence and communication impact? Do you struggle with how to start a difficult conversation with your colleague?
“Leadership is not about titles, positions or flowcharts. It’s about one life influencing another.” – John Maxwell
Leaders get results through others and they constantly face high-stakes influence conversations. However, many leaders struggle with how to really influence others. Many leaders rush into high-stakes meetings using their default communication or influence style. As a result, they fail to have the impact they intended.
Influence is both an Art and a Science. I have a 6-Part Process that helps leaders, managers and up-and-coming talent to find the right balance among Ego-Results-Relationships and be more influential. We will define a clear outcome in mind and explore the appropriate influence approach to be used in different situations. Once people learn the process, they will be pleasantly surprised at how easy it becomes to get things done!
CULTURAL SAVVY
“I just relocated to a new country for a new role. I found it so difficult to get the buy-in from the local people in my team.” “I am managing a global business. I am frustrated that people always say ‘yes’ to me, but nothing ultimately happens in local market.”
Globalization brings one key challenge to leaders: they manage talents from all over the world remotely. Every individual’s life is influenced by many “cultures” – gender, nationality, heritage, education, family life, religion, profession, and even company culture. Culture affects how we perceive leadership and what we consider desirable attributes for employees and managers.
Personally, I was born in China, grew up in Hong Kong which used to be a UK colony, and now living in Canada. In my past career, I got the opportunity to work with leaders and associates from more than 10 countries in Asia Pacific, North America and Europe. I helped our expatriate leaders to appreciate and understand the cultural differences, effectively interact within the cultural groups, and provide insights for them to become more effective leaders in diverse workplaces.
What My Clients Say
Carmen saved me from “the labyrinth”! For years, I was facing the challenges of figuring out how to be an authentic leader to keep and rebuild relationships with my manager, my colleagues, my team, and moreover with myself. I could not give open and direct feedback, sharing my true feelings, and recognizing my values. I have been struggling to find the best solution to solve these, however the more I do, things went wrong.
From day one since Carmen became my coach about seven months ago, she became my partner, sounding board, and guide of my journey. She listens carefully about what is happening and cares about how I feel. Helped me to see situations with bird-eyes and to reshape my style of work and approaches with her tough love.
This world is a complicated world. Every professional requires a professional coach to help you grow and improve further – Carmen was the coach I have been looking for such a long time. Thank you for every word you give!”
– Global Technology Company
Over the past year, our organization has undergone big changes with a completely new structure, new team. Carmen has been supporting me in the journey of enhancing my leadership style as a coach and as a friend. As a coach, she has helped me to identify my blind spots and provided me with direct feedback, constructive advice and in some occasions practice with role plays to ensure the coaching is not a “theoretical” lecture. As a friend, she is always able to give me the timely support so I don’t feel alone in my learning journey.
Carmen is an amazing listener. She is always able to grab the issues that I faced swiftly and find out the root cause of the problem to identify areas that we can work on. This makes the coaching experience very constructive and motivating. I also find the coaching on body disposition very powerful – my gesture / tone is continuously communicating messages without me being aware of it! Thanks to the coaching session, I am putting more focus on this in my communication with others and feeling the positive impact.
I am so grateful to have Carmen as my coach in my learning journey!
– Global Consumer Goods Company
Carmen listened very carefully to the problems I encountered, and helped me analyze and find out the crux of the problems, and think about countermeasures and solutions with me. She gave me a lot of encouragement and helped me build confidence. I trust her very much. I think I have improved a lot, increased resilience and authenticity, and not afraid to face difficult situations.
– Global Hospitality Company
I’ve attended Carmen’s coaching sessions for 6 months. It was a transformational learning journey and brought the significant changes for me. I truly valued the way that Carmen conducted the coaching sessions via probing the root causes and using different models. It’s not a traditional training session but she can always inspire me to enhance my leadership skills and self-exploration.
When we discussed the situations of cases, she started with deep listening to further understand the case and then followed by asking powerful questions which could help me reflect on the situations. I felt comfortable when I shared my personal or business situations due to her supportive and professional manner. What I like the most is that I can practise body dispositions and roleplay the situations with her. After completing the coaching sessions, I made my personal and business goals in a more balanced way. It was a great learning experience with Carmen’s coaching. I would highly recommend her coaching to anyone who is seeking for career or personal improvement.
– Global Consumer Goods Company
I receive the right coaching especially on how Carmen asked the right questions for me to reflect on. Carmen doesn’t judge and just helped me to identify the best approach. She gave me assignments for me to work on and apply what we have discussed. At first, I felt it was an additional work but when I started doing my assignments, I slowly started to feel the benefits to me and my leadership journey. Thank you Carmen for helping me to get my promotion!
– Global Consulting Company
It’s my pleasure to be a coachee of Carmen in the past few months. Before I contacted with Carmen, I had been coached by other coaches in my previous career. With this background, I could tell that Carmen is the BEST coach I have ever experienced. Carmen not only has great coaching skill but also brings with her seasoned experience in Human Resources regional leadership positions, and strong business acumen with multinational companies. Carmen is able to hold a well-structured coaching session, offer her insights from different lens, and help the coachee to reflect and take effective actions.
I appreciated Carmen for the coaching relationship which help me increase self-awareness and build confidence. The way she facilitated the conversation and the methodologies she used, such as Four Body Dispositions, are really beneficial for my personal life and my career. Carmen is a coach with great empathy to understand my situation and uses proper confrontation to help me reflect. Carmen is not limited in one coaching style but tailor her coaching styles depending on the coachee’s needs.
Based on what I have experienced, I aware the positive changes did happen to me during the coaching engagement. I really enjoyed and cherished this coaching relationship and would highly recommend people who want to make a positive change in themselves to contact Carmen.
– Global Petcare Company
I remembered the time before coaching started, I was feeling frustrated and helpless in handling conflicts at work. I was too cautious on my every word with colleagues and even questioned myself if I took the right approach.
During the coaching journey, it was like playing treasure hunt. Throughout many role plays and deep conversations, I realized the value of building better relationship and careful listening to others. I changed from actively sharing my feedbacks to showing understanding to others. I changed my presentation posture to a professional one and started to lead an effective group discussion confidently. My obvious changes have been well noticed by my line manager and colleagues. The treasure hunt game to me was not just picking up gifts from every checkpoint, I also put down some stones there which hindered my growth.
There are many examples to share but I just want to say Carmen is a very good listener and a supportive coach to me. Her caring rebuilt my confidence to stand out and work with others in a comfortable way. Carmen is my first coach and she changed my previous perception about coaching. It was fun and anticipative. I look forward to continued coaching engagement with Carmen.
– Global Construction Company
Carmen is an extremely effective coach and I am glad I was able to receive an intensive coaching from her. There were 2 significant outcomes from half-year of coaching session with Carmen that made my subsequent career successful.
1)Learnt to face challenges with courage: I valued people and I valued relationship. At the same time, I was afraid of confrontation. Through her coaching, Carmen taught me to face challenges through direct communication, and with authenticity. As a result, I was able to build good relationship and obtained positive feedback from a client who previously had a negative impression about my work. I no longer afraid of confrontation because I learned that even if I confront someone, I can still maintain good relationship with people I value if I face them with authenticity.
2)Made a decision to aim for the next career level: Before I had a session with Carmen, I was not sure if I want to be promoted or not. In fact, only couple months before her session, I made a clear decision that I stay where I am because I was afraid to be promoted and perform as an executive. Through her session, she made me realize that I need to become an owner of my own career and I can demonstrate that I am ready to be promoted. I learned to be confident and stay firm. As a result, today, I am promoted as an executive of a large global company.
I value six months I spent with Carmen, and with confident I recommend her coaching session whoever is having difficulty building business relationship or unsure about their personal career. I appreciate Carmen’s commitment to make me grow as a true leader.
– Global Consulting Company
I’ve had the pleasure to have Carmen as my career coach for a year and she has helped me grow tremendously into a more confident and caring leader. She would bring valuable new perspectives to challenges I face in the workplace and work together with me to find actionable solutions. Carmen was able to help me navigate a difficult and challenging period of organizational change and offer a safe harbor for me to share my fears and concerns. Thank you Carmen for being my thought partner!
– Global FMCG Company
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Contact Carmen
- carmen.ng@acepartnershipcc.com
- +1 (647) 782-3800